Refund policy

Last updated: October 27, 2026

We want you to be happy with your order. If something is not right, here is what you can do.

At a glance

Return window	14 days after delivery
Condition	Unused, unwashed, in original packaging
Return shipping	Paid by you, unless the item is damaged, defective or wrong
Damaged, defective or wrong item	Report within 14 days of delivery – free replacement or full refund
Lost parcel	Not delivered 45 days after shipping – free replacement or full refund
Refund time	Within 10 business days after we receive your return

1. 14-day returns

You can request a return within 14 days after your order is delivered. The item must be:

unused, unwashed and in the condition you received it,
complete, with all parts and accessories, and
in its original packaging where possible.

2. Items we cannot take back

For hygiene reasons we cannot accept returns of:

earplugs, mouth tape and nasal strips once their package has been opened,
any item that has been used, worn, washed or damaged after delivery,
gift cards.

This does not apply to items that arrive damaged, defective or wrong (see section 5).

3. How to start a return

Email uramen968@gmail.com with your order number and the item(s) you want to return.
We reply within 2 business days with the return address and instructions. Please do not send anything back before you hear from us — returns sent without instructions cannot be processed.
Ship the item with a trackable shipping method and send us the tracking number.

4. Return shipping and refunds

You pay the return shipping, unless the item is damaged, defective or not what you ordered.
Once we receive and check your return, we refund the price of the returned item(s) to your original payment method within 10 business days. Your bank may need a few extra days to show it.
Sets and bundles: you can return the whole set or single items from it. For a single item we refund its share of the set price.

5. Damaged, defective or wrong items

If your order arrives damaged, has a quality defect, or is not the item, color or size you ordered, email us within 14 days of delivery with:

your order number,
clear photos or a short video of the item and the problem, and
a photo of the package and shipping label.

We will send a free replacement or give you a full refund — your choice — and you will not pay any shipping costs. Usually you do not need to send the item back. Small marks on the outer packaging, light creases or loose threads that do not affect use are not considered defects. Your rights under applicable warranty law are not affected.

6. Lost parcels

If your parcel has not arrived 45 days after it shipped, we treat it as lost and send a free replacement or give you a full refund. If tracking has not updated for 15 days, contact us earlier and we will open an investigation with the carrier. If tracking shows "delivered" but you did not receive it, please see section 8 of our Shipping Policy.

7. When we cannot offer a free resend or refund

The shipping address entered at checkout was incomplete or wrong.
The parcel was refused, or not collected from the post office in time.

Please check your address carefully. If you notice a mistake, email us right away — we can correct it as long as the order has not shipped.

8. Cancelling an order

You can cancel free of charge until your order ships. Email us as soon as possible: once our warehouse has started packing, we may no longer be able to stop the order. In that case you can return it under this policy.

9. Before you open a dispute

Please contact us first if there is a problem with your order. We can usually solve it faster than a bank or card dispute.

10. Contact

Mark Klymovych & Yurii Zakatianskyi GbR, trading as pawifi.store
Rhinstraße 143, 10315 Berlin, Germany
Email: uramen968@gmail.com
Phone: +49 176 84047273