Shipping policy

Last updated: October 27, 2026

At a glance

Where we ship	United States only
Shipping cost	Free on every order
Processing time	1–3 business days
Delivery time after shipping	5–10 business days
Total time from order to delivery	usually 6–13 business days
Tracking	Included with every order

Business days are Monday to Friday, excluding U.S. federal holidays.

1. Processing time

After you place your order, our fulfillment partner checks, packs and hands it to the carrier within 1–3 business days. Orders placed on a weekend or holiday start processing on the next business day.

2. Delivery time

Once your order has shipped, delivery usually takes 5–10 business days. In total, most orders arrive within 6–13 business days from the day you order. Our products are shipped from our fulfillment partner's international warehouses. During peak seasons (for example Black Friday and the December holidays) or because of weather or carrier problems, delivery can occasionally take a few days longer.

If we cannot ship your order within the stated processing time, we will tell you by email and you may cancel for a full refund.

3. Shipping cost

Shipping is free on all orders to the United States. There is no minimum order value.

4. Where we ship

We ship to addresses in the United States. We currently do not ship to APO/FPO/DPO military addresses or to U.S. territories. If your address cannot be served, we will contact you and refund your order in full.

5. Tracking your order

When your order ships, you receive an email with your tracking number and link. It can take 2–5 days until the first tracking update appears. You can also follow your order on our Track Your Order page.

6. Orders with several items

If you order more than one product, your items may ship from different warehouses and arrive in separate packages on different days. You will receive tracking for each package.

7. Shipping address

Please check that your address is complete and correct at checkout. If you notice a mistake, email us right away; we can change the address as long as the order has not shipped. We cannot offer a free resend or refund if a parcel cannot be delivered because the address was incomplete or wrong, the parcel was refused, or it was not collected from the post office in time.

8. Delayed, lost or damaged parcels

No tracking update for 15 days: contact us and we will open an investigation with the carrier.
Not delivered 45 days after shipping: we treat the parcel as lost and send you a free replacement or give you a full refund.
Shown as delivered but not received: please check your mailbox, porch and neighbors and wait 2 business days, as parcels are sometimes marked delivered early. Then contact us and we will open a claim with the carrier. We may ask you for a short statement from your local post office confirming that the parcel was not delivered.
Arrived damaged: contact us within 14 days of delivery with photos. See our Refund Policy.