PAWIFI / HELP
HOW CAN WE HELP?
WHEN WILL MY ORDER ARRIVE?
Orders are processed within 1-3 business days. Estimated delivery to US addresses is usually 6-13 business days from the date you place your order. You will receive a tracking link by email once your order has shipped.
WHERE DO YOU SHIP?
We currently ship to addresses in the United States, but not to APO/FPO/DPO military addresses or U.S. territories. Shipping is free on all orders.
HOW DO I TRACK MY ORDER?
Once your order ships, you will receive an email with a tracking number and a link to follow your delivery. It can take 2-5 days until the first tracking update appears. You can also check your order on our Track Your Order page.
CAN I RETURN AN ITEM?
Yes. You can return most items within 14 days of delivery if they are unused and in the original packaging. For hygiene reasons, opened earplugs, mouth tape and nasal strips cannot be returned unless they are defective (sealed packs can). You pay return shipping unless the item arrived damaged, defective or wrong. Email us to start a return and we reply within 2 business days with the return address. Full details: Return Policy.
HOW SHOULD I CARE FOR MY PILLOWS AND ACCESSORIES?
Unzip the pillow to take the cover off. Air dry only, and do not wash the foam insert.
HOW DO I CLEAN EACH PRODUCT?
Pillow covers zip off; do not wash the memory foam core. The sleep mask is hand washed in water no warmer than 40°C and dried naturally, and glasses are wiped clean with their cloth. You will find the exact care steps in the CARE tab on every product page.
HOW DO I LEAVE A REVIEW?
Open the product you bought, scroll to HOW WAS YOUR SLEEP?, pick your stars and tell us how it went. We read every review and publish it after a quick check. Your email is never shown.