FAQs
Frequently Asked Questions
🚚 Shipping & Delivery
How long does delivery take?
Standard delivery takes 5–10 business days. Express options may be available at checkout depending on your location.
Do you ship internationally?
Yes! We ship across Europe and to many countries worldwide. Shipping costs and times vary by destination.
How can I track my order?
Once your order is shipped, you'll receive a tracking number by email. You can also use our Track Order page.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please visit our Return Policy page for full details.
How do I start a return?
Contact us via our Contact page with your order number and reason for return. We'll guide you through the process.
💳 Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely through Shopify Payments. We never store your card details.
📦 Orders
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible via our Contact page.
My item arrived damaged. What should I do?
We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damage and we'll arrange a replacement or refund.